Support Built Around Real Customer Needs
Get help with Discord bot hosting, FiveM hosting, billing, account access, partnerships, and service questions through HorizonNode’s customer support tools.
Choose the department that best matches your request.
Get Your Request to the Right Team
Select the department that most closely matches your request so it can be reviewed by the appropriate HorizonNode team.
Technical Support
Help with hosted services, server access, panel issues, errors, configuration questions, and troubleshooting.
Billing Support
Assistance with invoices, payments, renewals, credits, cancellations, and billing-account questions.
Sales Support
Guidance about plan resources, compatibility, upgrades, and choosing the correct hosting service.
Partnerships
Community, content creator, development, business, and promotional partnership requests.
Abuse Reports
Report suspected abuse, prohibited activity, security concerns, or misuse involving HorizonNode services.
Help Us Understand Your Request Clearly
Providing useful details in your first message can reduce unnecessary back-and-forth and help the support team investigate faster.
Include the service type, server name, or relevant order information.
Explain what happened, what you expected, and when the issue began.
Copy the complete error message or provide a useful screenshot.
Mention configuration, code, resource, or dependency changes.
Never send passwords, bot tokens, API keys, private keys, or complete payment information in a support ticket.
From Request to Resolution
HorizonNode follows a clear support process so customer requests can be reviewed, investigated, and updated responsibly.
Submit Your Request
Choose the correct department and provide clear information.
Initial Review
The request is reviewed and assigned based on the issue type.
Investigation
Relevant logs, configurations, and service conditions are checked.
Customer Update
The support team provides findings, questions, or next steps.
Resolution
The request is resolved or closed after the required action is completed.
What HorizonNode Support Can Help With
Support covers HorizonNode services and platform functionality. Custom development, third-party software, or unsupported modifications may require assistance from the original developer or provider.
- HorizonNode account and service access
- Hosting panel and console issues
- Service deployment and startup problems
- Billing and invoice questions
- Infrastructure or network incidents
- Documented platform features
- Custom Discord bot development
- Custom FiveM script development
- Debugging unsupported third-party code
- Fixing purchased resources or scripts
- Managing external services not operated by HorizonNode
- Recovering credentials HorizonNode does not control
Useful Customer Resources
Access the tools most commonly used for managing services and finding support information.
Open a Private Support Ticket With HorizonNode
Sign in to the client area and provide the information our team needs to review your request.