Privacy Policy

1. Information We Collect

We may collect account details, contact information, billing-related information, support communications, service configuration data, logs, device information, and usage data.

2. How We Use Information

• Provide, operate, secure, and improve services.
• Process orders and account requests.
• Respond to support, sales, and abuse reports.
• Detect fraud, misuse, and security threats.
• Send important service, billing, and policy notices.

3. Payment Information

Payment processing may be handled by third-party payment providers. HorizonNode does not intentionally store complete payment-card numbers unless specifically stated by the payment provider.

4. Service and Technical Logs

We may process IP addresses, authentication events, panel activity, server status, resource usage, and technical logs for reliability, security, troubleshooting, and abuse prevention.

5. Sharing of Information

Information may be shared with hosting, payment, analytics, communications, fraud-prevention, and professional-service providers when reasonably necessary to operate the business.

We may also disclose information when required by law or to protect users, systems, and legal rights.

6. Data Retention

We retain information for as long as reasonably necessary for service delivery, billing, security, dispute resolution, legal compliance, and legitimate business purposes.

7. Your Choices

You may request updates to account information and may contact us regarding privacy questions. Some records may need to be retained for legal, billing, security, or fraud-prevention reasons.

8. Cookies and Similar Technologies

Our website and client area may use cookies or similar technologies for login sessions, preferences, security, analytics, and essential website functionality.

9. Security

We use reasonable administrative and technical safeguards, but no method of transmission or storage can be guaranteed to be completely secure.

10. Contact

Privacy questions may be sent through our contact page.