Refund Policy

1. Overview

This Refund Policy explains when HorizonNode may issue refunds, account credits, or deny refund requests.

2. Refund Eligibility

Refund eligibility may depend on the service type, billing cycle, usage, purchase date, promotional terms, and reason for the request.

Unless a product page states otherwise, customers should submit refund requests promptly through the billing ticket department.

3. Non-Refundable Items

• Domain registrations, renewals, and transfers.
• Setup fees, licensing fees, and third-party charges.
• Completed custom work or administrative labor.
• Services terminated for abuse or policy violations.
• Account credits, promotional balances, or coupon value.
• Cryptocurrency or other irreversible-payment fees, where applicable.

4. Renewals

Customers are responsible for canceling unwanted services before renewal. Renewal payments are not automatically refundable merely because the service was not used after renewal.

5. Cancellations

Cancellation stops future renewals when completed correctly, but does not automatically create a refund for the current billing period.

6. Service Issues

Before requesting a refund for a technical problem, customers should give HorizonNode a reasonable opportunity to investigate and resolve the issue.

7. Chargebacks and Disputes

Customers should contact HorizonNode before opening a payment dispute. Fraudulent or abusive chargebacks may result in account suspension or termination.

8. Processing Time

Approved refunds are returned through the original payment method when possible. Processing time depends on the payment provider and financial institution.

9. Requesting a Refund

Submit a billing ticket through the client area and include the service, invoice, and reason for the request.