Technical Support
Troubleshooting for active Discord bot and FiveM hosting services.
SUPPORT CENTER
HorizonNode SupportHelp When You Need It
Get help with active hosting services, billing questions, account access, plan selection, and general HorizonNode inquiries.
HorizonNode OverviewAVAILABLE
METHODTicket System
ACCOUNTClient Area
SALESAvailable
STATUSOnline
[HorizonNode] Platform services loaded successfully.
Information and assistance are available below.
Information and assistance are available below.
HORIZONNODE
What You Can Expect
Clear information, reliable tools, and services designed around the needs of our customers.
Billing Support
Assistance with invoices, payments, renewals, cancellations, and account credit.
Sales Support
Help choosing the right service, plan, resources, and configuration.
SUPPORT OPTIONS
Choose the Correct Department
Using the right department helps your request reach the correct team.
Technical Support
Help with an active hosting service, panel, server, or configuration.
Open Ticket →Billing Support
Invoices, payments, renewals, account credit, and cancellations.
Contact Billing →Sales
Plan recommendations, compatibility, custom requirements, and pre-sales questions.
Contact Sales →MORE INFORMATION
Use the Right Support Channel
Account-specific requests should be submitted through the secure client-area ticket system. General sales and partnership questions can be sent through the contact page.
HOW IT WORKS
A Simple Three-Step Process
Use the relevant HorizonNode tools and channels to complete your request.
01
Choose the Right Option
Select the service, support channel, or program that matches your needs.
02
Provide Clear Information
Include accurate details so the HorizonNode team can properly review the request.
03
Continue Through HorizonNode
Use the client area, control panel, or official response to complete the next step.