This Privacy Policy explains how HorizonNode Hosting collects, uses, protects, and retains information when you use our website, client portal, support systems, and hosting services.
Information We Collect
- Account and contact information such as name, email address, and other details you provide.
- Billing and transaction information necessary to process purchases and maintain financial records.
- Technical information such as IP address, browser details, access logs, timestamps, and device information.
- Support communications, ticket content, attachments, and troubleshooting details you choose to provide.
- Cookies and similar technologies used for authentication, preferences, security, analytics, and website functionality.
How We Use Information
- To create and manage accounts and hosting services.
- To process invoices, payments, renewals, refunds, and service changes.
- To provide technical support and diagnose issues.
- To protect accounts, infrastructure, and services from abuse, fraud, unauthorized access, or malicious activity.
- To satisfy legal, accounting, tax, and regulatory obligations.
Data Retention
We retain information only as long as reasonably necessary for operational, contractual, security, accounting, dispute-resolution, and legal purposes. Different categories of information may have different retention periods.
Third-Party Providers
We may share limited information with trusted service providers that help operate billing, payments, infrastructure, support, security, email, analytics, or other business functions. We do not sell personal information.
Your Privacy Rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, or a copy of certain personal information. Requests may require identity or account verification.
Security
We use administrative, technical, and operational safeguards designed to reduce unauthorized access, misuse, alteration, or loss. No online service can guarantee absolute security.
Children’s Privacy
HorizonNode does not knowingly collect personal information from children in violation of applicable law. If you believe information has been provided without appropriate authorization, contact us so we can review the matter.
Changes to This Policy
We may update this Privacy Policy as our services, business practices, or legal obligations change. The current version will be posted on this page with an updated effective date.
Contact
Privacy questions and requests may be submitted through the HorizonNode support system.