◉ Support Available
We're Here to Help
Whether you need help with a FiveM server, Discord bot, billing question, or account issue, HorizonNode's support team is here to help you find the right solution.
Choose Your Support Channel
Pick the option that works best for your question or issue.
Discord Support
Reach our community and support team through Discord for general questions, guidance, and quick communication.
Join Discord ServerWebsite Ticket
Submit a detailed support ticket through our client portal for account, billing, technical, or service-specific assistance.
Create TicketWhat Makes Our Support Different
We focus on clear answers, practical fixes, and helping you move forward.
Technical Support
Our team can assist with hosting-related problems, service access, panel questions, server configuration, and troubleshooting within the scope of your HorizonNode service.
Service-Focused Troubleshooting
We work to identify the cause of an issue instead of sending generic answers. When more information is needed, we'll tell you exactly what we need to continue.
Setup & Migration Guidance
Moving an existing project or setting up a new service? Our team can provide guidance on getting your files, applications, and hosting environment set up correctly.
Solutions for Your Service
FiveM servers and Discord bots have different requirements. We tailor our recommendations to the service you're actually running instead of treating every hosting issue the same.
GET HELP FASTER
Before Opening a Ticket
Including a few details with your first message can make troubleshooting much faster and reduce unnecessary back-and-forth.
01Tell us the serviceInclude the server, bot, or hosting product you're contacting us about.
02Describe the issueExplain what you expected to happen and what actually happened.
03Include errors or screenshotsLogs, screenshots, and exact error messages help us diagnose issues faster.
04Never send passwordsDo not include account passwords, private keys, or other sensitive credentials in a ticket.
NEED ASSISTANCE?
Create Ticket
Open a Support Ticket
Send us the details and our team can take a look.