Covered Services
This section explains HorizonNode’s policy regarding covered services. Review the complete published terms before using the service.
Legal
Service Level AgreementHorizonNode Hosting
Availability targets, exclusions, maintenance, and credit requests.
Policy OverviewAVAILABLE
DOCUMENTService Level Agreement
APPLIES TOCustomers
SUPPORTClient Area
STATUSPublished
[HorizonNode] Information loaded successfully.
Use the sections below to continue.
Use the sections below to continue.
Policy Sections
Service Level Agreement
Availability targets, exclusions, maintenance, and credit requests.
Availability Target
This section explains HorizonNode’s policy regarding availability target. Review the complete published terms before using the service.
Scheduled Maintenance
This section explains HorizonNode’s policy regarding scheduled maintenance. Review the complete published terms before using the service.
Exclusions
This section explains HorizonNode’s policy regarding exclusions. Review the complete published terms before using the service.
Service Credits
This section explains HorizonNode’s policy regarding service credits. Review the complete published terms before using the service.
Submitting a Claim
This section explains HorizonNode’s policy regarding submitting a claim. Review the complete published terms before using the service.
Questions About This Policy?
Submit a billing or account ticket through the HorizonNode client area.
Contact Billing